Missoula County DMV headaches explained

Missoula County DMV headaches explained


if you’ve had to register your vehicle in the last month you are probably aware of the long wait times at the Missoula County Treasurer’s Office I said delays have been so long people would have to come back sometimes to register the next day to get their tart Carter why is this taking so long what’s with the long lines capex is Katie Miller got those question answered and she joins us in the studio with more Katie thanks Jill and Dennis vehicle registration and title work is completed through the Missoula County Treasurer’s Office the processing system runs on the state regulated Montana enhanced registration and licensing information network or Merlin during the first week of July Merlin had storage issues causing delays across the state the Missoula County Treasurer’s Office has six staffers for processing vehicle registration and titles on average at any given time there are about 30 people waiting in line on July 1st during the busiest time of year for vehicle registration there were about 90 people waiting delays caused by issues with the state’s licensing network county clerk and treasurer Tyler grant says people complained about the five hour wait times that’s not acceptable in our world so it was not something that we were prepared to have software out for that long and it normally isn’t but we tried to recover as best we could but the Montana attorney general’s office that oversees the registration system says when they get complaints about the computers they’re quick to fix problems in County Treasurer offices report problems to us we try to use whatever resources we have to identify those problems and fix them and if the problem is on our end we we own it just like the one earlier in July that was a hardware storage issue on our end and it was down for a few hours it had never happened before we got it taken care of Barnes adds that some county departments may be low on resources due to individual tax and revenue situations granade says the Missoula County Treasurer’s Office is understaffed but there’s not enough office space to hire more employees we’ve got literally as many people as we have workstations available right now grenade is also pushing for online title registration which he says would cut down on two thirds of the customers they see every day the Missoula County Elections Office is also in the same space as the treasurer’s office and marched the election to office into buying and moving to a property on Russell Street that would give them more space and also allow the treasurer’s office to expand back to you all right Katie thank you if you need to book an appointment at the treasurer’s office you can do that and check weight times online by going to Missoula registration com

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